Colour Art Limited – Privacy Policy

🔒 Colour Art Limited: Privacy Policy

Effective Date: November 9, 2025

This Privacy Policy describes how Colour Art Limited (“the Company,” “we,” “us,” or “our”), a provider of house painting and related services based in Pune, India, collects, uses, processes, and protects the personal information of individuals (“User,” or “you”) who access and use our website, https://colourart.in, and our Services. By using our Website and providing your personal information, you signify your acceptance of this Privacy Policy.

1. Types of Information We Collect

1.1. Personal Identification and Contact Data

This information is collected when you fill out contact forms, request a quote, or call us:

  • Identifiers: Full Name, Gender, and Residential Address (for site visits/quotations).
  • Contact Information: Email Address, Mobile Phone Number.
  • Financial Information: Details necessary for processing payments (e.g., transaction IDs, bank account details for refunds/payments) but we do not store full credit card information.

1.2. Service-Related Data

This data is necessary to provide the painting services:

  • Project Details: Property type, size of the area to be painted, desired services, and project timeline preferences.
  • Site Photographs: Images or videos of the property (provided by you or taken during a site visit with your permission) for quoting and documentation purposes.

1.3. Technical and Usage Data

This information is automatically collected when you access the Website:

  • Device Data: Internet Protocol (IP) address, browser type, operating system, and unique device identifiers.
  • Usage Metrics: Pages viewed, duration of visit, and referral source (how you found us).
  • Cookies: Small data files stored on your device (see Section 5).

2. Purpose of Data Collection and Processing

We collect and process your personal data strictly for the following specific and legitimate purposes:

  • Service Fulfillment: To provide accurate and personalized price quotations, schedule site visits, execute the painting Services, and manage the contract.
  • Communication: To respond to your inquiries, provide customer support, and send necessary updates regarding your project status, billing, and appointments.
  • Billing and Payments: To process installment payments, issue invoices, and manage penalty or refund processes as defined in our Service Agreement.
  • Marketing (Consent-Based): To send you promotional materials and special offers related to our Services, but only if you have explicitly opted in.
  • Legal Compliance: To comply with all applicable laws, regulations, and legal processes in India, including tax reporting.
  • Website Improvement: To monitor and analyze website usage, diagnose technical problems, and optimize the User experience.

3. Consent and Withdrawal of Consent

3.1. Explicit Consent

By submitting your information via our Website forms, you provide your free, specific, informed, unconditional, and unambiguous consent to the collection and processing of your data for the purposes stated in Section 2.

3.2. Right to Withdraw Consent

You have the right to withdraw your consent at any time.

  • Marketing: You may withdraw consent for marketing communications by clicking the “unsubscribe” link or by contacting us directly.
  • Service Data: If you withdraw consent for data necessary to fulfill a Service (e.g., site address), the Company may be unable to complete the service or may need to terminate the existing Service Agreement.

4. Disclosure and Sharing of Information

We treat your personal data with confidentiality and will only disclose it under the following limited circumstances:

  • Internal Team: Data is shared internally with our project managers, site supervisors, and consultants strictly on a need-to-know basis to execute the Service.
  • Payment Processors: Shared with trusted third-party payment gateways to complete your transactions.
  • Legal Requirements: If required by law, court order, or governmental regulation.
  • Subcontractors: Only the minimum necessary information is shared with verified and trusted subcontractors bound by confidentiality agreements when specialized tasks are outsourced.

We do not sell, rent, or trade your personal data to any external parties for their own marketing purposes.

5. Cookies and Tracking Technologies

5.1. Use of Cookies

The Website uses small text files called “cookies” to enhance your experience. These cookies help us:

  • Remember your preferences (e.g., location, language).
  • Track usage patterns to improve website navigation and functionality.
  • Analyze the effectiveness of our advertising campaigns.

5.2. Managing Cookies

You have the right to accept or decline cookies. You can usually modify your browser setting to decline cookies, but disabling them may prevent you from taking full advantage of the Website’s features.

6. Data Security and Retention

6.1. Security Measures

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, loss, misuse, disclosure, or alteration, in compliance with applicable Indian law. Access to personal data is restricted to employees who need the data to perform their job functions.

6.2. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. Data is generally retained for the duration of the limited warranty period plus any statutory period required for tax records.

7. Your Data Rights

In accordance with Indian data protection principles, you have the following rights regarding your personal data held by us:

  • Right of Access: The right to obtain confirmation as to whether your personal data is being processed and to access that data.
  • Right to Rectification: The right to request the correction or completion of inaccurate or incomplete personal data.
  • Right to Erasure (Deletion): The right to request the deletion of your personal data when it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
  • Right to Grievance Redressal: The right to contact us with any complaint or grievance regarding the processing of your data.

To exercise any of these rights, please contact the Grievance Officer listed in Section 8.

8. Grievance Officer and Contact Information

For any questions, concerns, or grievances related to this Privacy Policy or our data handling practices, please contact our designated Grievance Officer:

  • Grievance Officer: [Ujgare Ravi]
  • Email: info@colorart.in
  • Phone: 07276761515
  • Address: Mahalunge Road, Radha Chowk, Mahalunge, Pune – 411045

9. Policy Updates

We reserve the right to amend this Privacy Policy at any time. We will notify you of any significant changes by posting the updated Policy on the Website with a revised “Effective Date.” Your continued use of the Website after the changes are effective signifies your acceptance of the revised terms.